Transworld Trophies Privacy Policy

At Transworld Trophies (TWT) we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

Privacy Notice

TWT understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Information About Us

Transworld Trophies (TWT)
Contact: Steve Gale
Main trading address: TWT, Manor House Road, Long Eaton, Nottingham NG10 1LR
Email address: sales@twtuk.com
Telephone number: 0115 983 7300
Postal Address: TWT, Manor House Road, Long Eaton, Nottingham NG10 1LR

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the GDPR, you have the following rights, which TWT will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data TWT hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that TWT has. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11. Further information about your rights can also be obtained from the Information Commissioner's Office website(ICO), www.ico.org.uk.

You have the right to make a complaint at any time to the ICO. We would however appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

What Personal Data Do We Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Payment information;
  • Information about your preferences and interests related to our products;

How do we collect your information?

We collect your information when you complete our online or hardcopy account forms, purchase our products either online, over the phone, by fax or post. We also collect data using cookies on our website.

What we do with it?

Your personal data may be used for one of the following purposes:

  • Providing and managing your account.
  • Supplying our products to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our products for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by unsubscribing directly from the email or by contacting us to stop the postal information).

With your permission and/or where permitted by law, TWT may also use your personal data for marketing purposes, which may include contacting you by email and / or post with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

With whom we share it with.

We share with our selected business partners as follows:

  • IT service providers that help us with our internal IT upkeep.
  • Google Analytics to analyse the use of our website.
  • Payment service providers that process your payment information on our behalf
  • Companies from which we may request credit references.
  • Couriers that help deliver our products to you.
  • Solicitors representing us in the event of a claim
  • Regulators and law enforcement authorities (if there is a legal reason to share your data with them).

How long will we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for six years.

In some circumstances you can ask us to delete your data.

How Can I Access My Personal Data?

If you want to know what personal data TWT has about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

TWT will respond to your subject access request 28 days and, in any case, not more than one month of receiving it. Normally, TWT will aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date TWT receives your request. You will be kept fully informed of our progress.

How to Contact TWT?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email Steve Gale: sales@twtuk.com
Telephone number: 0115 983 7300
Postal Address: TWT, Manor House Road, Long Eaton, Nottingham NG10 1LR

Changes to this Privacy Notice

TWT may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if TWT changes the business in a way that affects personal data protection. Any changes will be made available electronically on our website.

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@twtuk.com
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Use of Cookies and Information we collect

In operating our website we may collect, store and use the following types of personal data:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, geographical location data, weblogs and other communication data. This data may be collected by a third party on our behalf.
  • Information you provide for the purpose of registering with this web site.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  • Information provided to us when you communicate with us for any reason.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. This information is sent back to the site each time a page is requested by your web browser.

Such information will not identify you personally and is statistical data about our visitors and their use of our site. This data is intended to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies using options available in the web browser settings. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

More specific information about the cookies used by our site can be found here.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers, which use reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

All electronic communications between you and the website will be encrypted using SSL technology.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password and your user details confidential. We will not ask you to provide your password for any reason other than to login to the website.

This policy was last updated: 25th May 2018.